
Seminar - Learning Objectives for
Audiologists, Audiometrists and Owners of Small Hearing Care Businesses
APPROVED CONTINUING PROFESSIONAL DEVELOPMENT (CPD) POINTS
ACAud: up to 9.25 points
Approval No. 202007
AudA: up to 9.25 points
Approval No. CPD1920 054
(Fri: Category 1.1 - 3.5 points
Sat: Category 1.1 - 5.75 points)
HAASA: up to 4.75 points
Approval No. CPED 2018-2020 / 2020-006
GUEST SPEAKER'S PRESENTATION:
AT THE CONCLUSION OF THE PRESENTATION, DELEGATES LEARNED:
Ms Kate Carnell, AO
Australian Small Business and Family Enterprise Ombudsman (ASBFEO)
Opening Address
Small Business Challenges - Keeping Ahead of Change
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Some of the unique perspective of Ms Kate Carnell, Australia's "independent advocate for small business owners."
Kathy McEwan
Branch Manager
National Disability Insurance Agency
Melissa Clements
Deputy Registrar
NDIS Quality and Safeguards Commission
Sarah Hawke
Participant Outcomes Branch
Presentation 1
Changes to Hearing Services Under NDIS after 1 July 2020.
Is your business ready?
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What is changing for the Hearing Services Program and clients of HSP
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Arrangements for specific cohorts such as children, Aboriginal and Torres Straight Island peoples, and people with complex hearing needs
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Eligible services under the NDIS
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Who can provide services under the NDIS
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Registration process for providers who have not been previously NDIS-registered
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Changes to certification and verification.
Matthew Cartledge
Director
Management Section
Presentation 2
Will Your Business be HSP-Compliant by 1 April 2020?
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The key legislative and contractual changes
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Timeframes for implementation of the changes, including those that took effect on 1 October 2019 and those that will apply from 1 April 2020
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Particular requirements that apply for device supply, claiming and private services
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Supports available for providers
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Requirements for record keeping
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Privacy and confidentially requirements
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What constitutes a notifiable data breach and the required actions
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Requirements relating to digitisation and destruction of records
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Considerations for the use of cloud services.
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What to expect from the remainder of speakers during the seminar
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How to maximise what you take home from the seminar
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Things to consider about your business whilst you listen to the remaining speakers.
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The Manufacturing and Retail makeup of the hearing market, including the changes that have occurred over the past 2 years
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Market size, market growth and the current market diversity
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The challenges:
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faced by the hearing market and in particular small business owners
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with HSP changes and NDIS roll out
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the current retail disruption will continue to have on the market
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Opportunities and challenges for small business owners in 2020.
Daniel Wright
FlowGetic - Executive and Business Coaching
Presentation 5
Creating Your Own Economy
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How to recognise the emotional stages of business around change
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Your ability to apply team direction to business strategy
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Focus on business success and factors underpinning growth
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The important factors in business to maximise:
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Support
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Operations
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Cashflow
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Business Management
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Time Management.
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Adam Phillips
General Manager Australia Arab Chamber of Commerce & Industry
Presentation 6
Sales is not a Dirty Word
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How to:
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provide options for clients for services and products
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be comfortable discussing costs and different levels of products
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be confident imparting information to clients to enable and empower them to make informed choices
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Why “Sales” is not a dirty word.
Katie Bryan
Propeller Advisory - Business and Corporate Advisors
Presentation 7
Understanding the Financial Impact of Change on your Business
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Basic Financial Documents, namely Profit and Loss, Cash Flow and Balance Sheet and have a basic understanding on how to read them to improve your business understanding and decision making
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The financial impact of change using the basic financial documents and the impact of a changed operating environment on your business
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The importance of Cashflow and how changes in Cashflow affect the operation of the business
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Best practice accounting options for better financial literacy and potential real time decision making.
Corrina Dowling
Special Counsel Barry.Nilsson. Lawyers
Presentation 8
Legal Implications of Change and Protecting your Business
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Obligations under modern awards when implementing workplace change
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Implementation of practical tools to manage change
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The redundancy process.
Andrew Nelson
Blue Ocean Strategy Australia
Presentation 9
Strategic Planning ...
What's your Plan?
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How to find, test, prioritise and commercialise new revenue, profit and growth opportunities
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How your people and advisers can help you flourish in tackling those challenges and take advantage of those opportunities
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How to devise a Strategic Planning Framework:
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Customers
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Culture
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Cashflow
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Capital
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Collaborators.
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