PERTH 2026
Learning and Earning at Hearing Business Alliance Seminars
Endorsed Continuing Professional Development (CPD) Points
for AudA and ACAud inc. HAASA Member Delegates
AudA:
Endorsement No CPD2627 016
Category 1.1
6.25 CPD points
ACAud inc. HAASA:
Endorsement No 2026128
7 CPD points
At the end of each Presentation, delegates will be able to:
* Understand the current business and regulatory environment impacting independent audiology practices. * Recognise the role of collaboration and shared learning in strengthening business resilience. * Identify key priorities and themes that will be explored throughout the seminar.
Opening Address and Seminar Overview
Stephen Logan, HBA Business Manager
* Examine what’s at stake for patients, including the risks of isolation, cognitive decline and reduced quality of life, when hearing loss goes untreated. * Understand how auditory training supports patients across the hearing loss spectrum: new hearing aid users, dissatisfied device users, patients refusing hearing aids, and those with APD or mild loss. * Review research showing that just 10 hours of training can improve speech comprehension by up to 12% or more for mild hearing loss and 25% or more for severe cases, with lasting results due to brain neuroplasticity. * Learn how Lace AI Pro patient compliance compares to traditional physical therapy. * Explore practice-level benefits, including reduced device return rates, improved revenue retention, and a competitive edge in a crowded marketplace.
AI in Aural Rehab: Driving Compliance, Outcomes, and Practice Growth
Dr. Aron Miles, PhD, Co-founder & Chief Operations Officer, Neurotone AI
* Confidently replace their current use of COSI in clinical practice with COSI 2.0. * Determine if their clinic staff can benefit from using Virtual Personas to improve client communication and business outcomes. * Effectively move from NAL-NL2 to NAL-NL3 and take advantage of the new modules that will be available in the NAL-NL3 Fitting System, and determine whether they want to include the modules that allow for more personalised fitting and solutions to underserved clients.
The Advantages of NALtech to your Business: Bringing COSI 2.0. Virtual Personas, and NAL-NL3 to Practice
Dr Brent Edwards, PhD, Director, & Pádraig Kitterick, Head of Audiological Science, National Acoustics Laboratory
* Understand the key trends that make audiology practices best-in-class. * Learn how Phonak solutions support stronger clinical and business results. * Identify simple strategies to improve practice performance and growth.
Phonak's Best-in-class Audiology Business Behaviours
Anthony Cordi, Commercial Director, Sonova AG​
* Recognise the growing prevalence and clinical impact of dizziness and balance disorders, and understand why vestibular care is becoming increasingly relevant in audiology practice. * Identify the role and practical application of contemporary vestibular diagnostic tools, including VNG, vHIT, and SVV, in the assessment and triage of dizzy patients. * Explore strategies for integrating vestibular services into audiology clinics to improve patient outcomes, strengthen referral pathways, and expand clinical service capability.
Hearing: Integrating Vestibular Diagnostics into Modern Audiology Practice
Anjana Panikkar, Head of Operations & Clinical Excellence - Australia, Neuroequilibrium Diagnostic Systems Pty. Ltd.
* Comprehend changes and future plans for the HSP and the impacts these will have on contracted service providers. * Know the future plans for the HSP website and portal, and consolidation of service items. * Have answers to HSP claiming and operational questions.
Hearing Services Program Update
Rob Aked, Director, Hearing Voucher Operations, Hearing Services Program
* Discern what their financial reports are actually telling them, including how to interpret a profit and loss statement beyond “cash in the bank". * Identify common financial blind spots in audiology practices, and recognise early warning signs before problems escalate. * Use benchmarking to gain context and confidence, understanding how their business compares to industry norms. * Implement a simple financial review rhythm, knowing what to look at weekly, monthly, quarterly, and annually, to stay in control of their business. * Develop a repeatable process for maintaining patient engagement between visits through automated but authentic outreach.
Financial Management Strategies for Small Businesses
Katie Bryan, Founder & CEO, Propeller Advisory
* Appreciate HBA’s key initiatives supporting the hearing care industry. * Analyse market trends, regulatory changes, and industry challenges. * Explore tools and strategies to help small businesses adapt and grow. * Apply best practices to improve operations and patient care. * Identify opportunities for collaboration and industry networking.
HBA Key Activities, Strategic Insights and Small Business Update
Jane MacDonald, CEO, Hearing Business Alliance
* Understand the role of AS/NZS 1270 in the classification of hearing protection devices. * Explain the difference between industrially classified hearing protection products and recreational attenuation products. * Identify the documentation suppliers should provide to support Class rating claims for custom hearing protection. * Understand the relationship between workplace noise exposure assessments and hearing protection selection. * Recognise potential compliance and liability considerations when supplying custom hearing protection into regulated workplaces.
Supplying Custom Noise Protection in Regulated Workplaces: What Independent Clinics must Know
Terry Van Dijk, Owner & Director, Pacific Ears Australia & New Zealand