• Some of the unique perspective of Ms Kate Carnell, Australia's "independent advocate for small business owners."

• What is changing for the Hearing Services Program and clients of HSP

• Arrangements for specific cohorts such as children, Aboriginal and Torres Straight Island peoples, and people with complex hearing needs

• Eligible services under the NDIS  

• Who can provide services under the NDIS

• Registration process for providers who have not been previously NDIS-registered

• Changes to certification and verification. 

• The key legislative and contractual changes

• Timeframes for implementation of the changes, including those that took effect on 1 October 2019 and those that will apply from 1 April 2020

• Particular requirements that apply for device supply, claiming and private services

• Supports available for providers

• Requirements for record keeping

• Privacy and confidentially requirements

• What constitutes a notifiable data breach and the required actions

• Requirements relating to digitisation and destruction of records

• Considerations for the use of cloud services.

• What to expect from the remainder of speakers during the seminar

• How to maximise what you take home from the seminar

• Things to consider about your business whilst you listen to the remaining speakers.

• The Manufacturing and Retail makeup of the hearing market, including the changes that have occurred over the past 2 years

• Market size, market growth and the current market diversity

• The challenges:

  • faced by the hearing market and in particular small business owners

  • with HSP changes and NDIS roll out

  • the current retail disruption will continue to have on the market

• Opportunities and challenges for small business owners in 2020.

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• How to recognise the emotional stages of business around change

• Your ability to apply team direction to business strategy

• Focus on business success and factors underpinning growth

• The important factors in business to maximise:

  • Support

  • Operations

  • Cashflow

  • Business Management

  • Time Management.

• How to:

  • provide options for clients for services and products

  • ​be comfortable discussing costs and different levels of products

  • be confident imparting information to clients to enable and empower them to make informed choices

• Why “Sales” is not a dirty word.

• Basic Financial Documents, namely Profit and Loss, Cash Flow and Balance Sheet and have a basic understanding on how to read them to improve your business understanding and decision making

• The financial impact of change using the basic financial documents and the impact of a changed operating environment on your business

• The importance of Cashflow and how changes in Cashflow affect the operation of the business

• Best practice accounting options for better financial literacy and potential real time decision making.

• Obligations under modern awards when implementing workplace change

• Implementation of practical tools to manage change

• The redundancy process.

• How to find, test, prioritise and commercialise new revenue, profit and growth opportunities

• How your people and advisers can help you flourish in tackling those challenges and take advantage of those opportunities

• How to devise a Strategic Planning Framework:

  • Customers

  • Culture

  • Cashflow

  • Capital

  • Collaborators.