Hearing Business Alliance Agenda, Friday 13 February, 2026
7.00 am
REGISTRATION DESK OPEN
7 - 8.30 am
Pre-seminar Workshop: Wax Management under Direct Supervision, using the VorOtek O-Scope
CHARLES VORRATH, Director, VorOtek, and MEG BUMPSTEAD. Co-founder the Director, Clear Ears
7.30 am
PRE-SEMINAR EXHIBITION AND REFRESHMENTS
8.30 am
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Opening Address and Seminar Overview
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STEPHEN LOGAN, Business Manager, Hearing Business Alliance
8.45 am
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The Advantages of NALtech to your Business: Bringing COSI 2.0. Virtual Personas and NAL-NL3 to your Practice
DR. BRENT EDWARDS, PhD., Director, National Acoustic Laboratories
9.15 am
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Strategic Leadership: Scaling Authentic Resilience and Building Local Success and Resilience
BRAD SEYMOUR, Management Consultant, Co-founder of Yellow Brick Road and Wizard Home Loans
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10.15 am
MORNING BREAK
10.45 am
HBA Major Partner Presentation:
​Partnering for Future Success: The Unique Advantages of Independent Practice
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CHRISTOPHER BREW, Head of Sales ANZ, GN Hearing
With SHAINA ZHENG, Founder, Dry Eye Impact, and Impact Culture Group
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11.15 am
AI in Aural Rehab: Driving Compliance, Outcomes and Practice Growth
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RICK CARLSON, CEO, Neurotone AI
12.30 pm
LUNCH
1.30 pm
HBA Platinum Partner:
Excellence without Exception - Starkey
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DR. JUDY GROBSTEIN, Regional Director of Education and Audiology - APAC, Starkey
1.45 pm
Becoming the Go-to Audiology Clinic: How to Build a Brand that Attracts Patients Before they ever Call You
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DR. ADAM LOCKER, Au.D., Founder, Audiology A.I. & Delray Hearing Center, Florida, USA
3.00 pm
The Hearing Services Program (HSP) Update
GABRIELA LUKSZA, Director, HSP Hearing Policy and Compliance, Department of Health, Disability and Ageing
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ROB AKED, Director, HSP Voucher Operations
3.30 pm
AFTERNOON BREAK
4.00 pm
HBA Platinum Partner:
Top of the Class: Trends Defining best-in-class Audiology Business
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ANTHONY CORDI, Commercial Director, Phonak Australia
4.15 - 5.00 pm
Navigating Employment Laws: Key Australian Legislation (Fair Work Act, NES, WHS): Compliance, Essentials and Avoiding Legal Pitfalls
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BELINDA McLEAN, General Manager, HR Focus
6.30 pm
PRE-DINNER DRINKS
7.00 - 10.00 pm