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Working together to stay safe


Thank you to our healthcare workers and to everyone helping to fight Covid-19

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Our two-day seminar, held concurrently in Melbourne, Sydney and Brisbane for our Covid safety, was well attended, and feedback from delegates has been very positive.


A big thank you to all who attended, and to our guest speakers for the opportunities you gave our delegates to ask questions. 


And thank you to our generous sponsors; we very much appreciate your support of HBA:

Platinum: GN Hearing, Phonak, Sonic, Starkey, Widex
Silver: Bernafon, Oticon, Signia, Unitron
Bronze: Gain Hearing Network
Dinner Sponsor: GN Hearing

We had so much positive feedback from our Inaugural Business Seminar in February 2020, where our guest speakers showed us pathways to grow our small businesses.  Then 2020 hit every part of our lives, and a seminar in 2021 became even more important. 

To our Board members and Stephen Logan and Jane MacDonald, thank you for your herculean efforts to bring it all together.

We're here to help all Australian Audiologists and Audiometrists and small hearing care businesses.

The HBA Board acknowledges all the work that Jane MacDonald devotes to the challenges of impending HSP changes, and all the other changes required as we navigate our way through the consequences of the Covid-19 pandemic.


In her role as Chief Executive Officer she continues, with all her experience and insight, to advocate and provide assistance and resources impacting our businesses.


A message from Jane about mental health, and thank you to Kate Carnell, our former Australian Small Business and Family Enterprise Ombudsman, for guidance.

We are an inclusive organization.


Our Member businesses are owned by Audiologists, Audiometrists, and others providing hearing health care throughout our Australian communities.

We hope you will join us.

Hearing Business Alliance represents, supports and promotes small to medium, independent hearing care businesses.

Why did we create our alliance?

We had no voice ... we changed that.


HBA continues to represent our Members during ongoing meetings with the HSP Team.

Thank you to Members who submitted questions for HSP prior to our Seminar last month. See our Members' HSP Review and Changes page for the questions we put to HSP, along with their answers. If you have any further questions, or areas requiring clarity, please email Jane ASAP - the 1st July is looming fast!

On 20 April, HBA Chair, Gayle Dicieri and CEO Jane MacDonald were involved in a Working Group meeting, reviewing the HSP Hearing Services Online Portal, ahead of its rebuild, which will commence in July.  HSP is looking at all aspects of the portal, including Provider Accreditation, Client Registration, Site Processes, QP Processes, Revalidation Processes, Client Relocations, Claims and Complaints.

Do you have any issues with the portal that you would like us to communicate on your behalf?

With your input, we are able to raise your concerns and highlight any areas that are unclear.

The HSP Review Panel invited further comment

on their Interim Advice to Government

Is your business in a Modified Monash Model (MMM), Classification 3-7?

- MMM: are you in a city, rural, remote or very remote location?

Please visit our Member pages for our early December Submission and further details.


Would any of these options impact your business? Would you support any of these options?


The Greatest 2020 HSP Budget Cuts - Impact Small Hearing Care Businesses

See how the HSP Review and Proposed July 2021 Changes affect your business

Thank you to Chris Carlile, Assistant Secretary, Hearing Services Branch, Department of Health, one of our March Seminar guest speakers. We really appreciated his "Current HSP Changes Explained" and his forthright, helpful answers to all our questions.

Proposed July 2021 Changes: ​​Jane MacDonald: "I have received a lot of contact from Members, following the announcement of the planned 2021 changes to the HSP. As HBA CEO, I continue to represent your businesses in discussions about the things that will impact your business and its long term financial viability."

Don't miss our Members' Zoom meetings.

Share your views and stay abreast of all the upcoming changes impacting our businesses.


We now have a voice!

We now have access to the processes of legislative policies affecting our businesses.


Members who were threatened with a million dollar lawsuit, their expensive battle to defend their reputation and small practice, their success in finally getting legislators to listen - and our subsequent advocacy - brought major changes to our industry.


Did you know that

  • "Small businesses with less than 20 employees comprise 97% of all Australian businesses

  • employ more than 40% of the workforce and

  • account for over one-third of the nation's GDP ..." of approximately $1.69 trillion?

(Source, October 2019: Ms Kate Carnell, AO, Australian Small Business and Family Enterprise Ombudsman)

Of around 300 hearing care businesses in Australia, 7 large chains and the former Australian Hearing control 85% of the market.


Approximately 290 small, independent companies share 15% of the market.

We continue to promote your views, and liaise constructively with government as it implements more than 140 recommendations in the Roadmap for Hearing Health.

Our mission is simply expressed

We support and represent our Member Audiologists, Audiometrists and Business Owners

to consumers, government, non-government agencies and all hearing care organisations

Added to the impact of the Corona Virus, our profession continues to undergo major changes which impact our Audiology and Audiometry businesses - our clients' choices, the quality and costs of hearing care we provide, the legislation, the marketplace, the business ethics.

Some archives of the state of our industry:

  • One in six Australians suffers hearing loss, costing us $33 billion a year.