Are you ready
1st April 2020
changes in the
Hearing Services Program?
There will be changes to device supply, claiming, and private services.
Do you understand the requirements for record keeping, device quotes, privacy & confidentiality, digitisation and destruction of records, use of cloud services?
Did you know that the ‘AUSkey’ and ‘Manage ABN Connections’ are being replaced by the end of March?
The Australian Government is working to provide choice of audiology providers for NDIS participants from 1 July. That will include a contestable market for NDIS participants over age 7 years.
There have been changes to the verification/certification audits of NDIS providers, and to the provider registration process.
Hearing Business Alliance represents, supports and promotes small to medium, independent hearing care businesses.
We are an inclusive organization whose Members are Audiologists and Audiometrists
providing hearing care to Australian communities.
Why did we create an alliance of independent, small hearing care businesses?
We had no voice ... we changed that
We now have a say in legislative policies affecting our businesses.
Members who were threatened with a million dollar lawsuit, their expensive battle to defend their reputation and small practice, their success in finally getting legislators to listen - and our subsequent advocacy - brought major changes to our industry.
Did you know that
"Small businesses with less than 20 employees comprise 97% of all Australian businesses
employ more than 40% of the workforce and
account for over one-third of the nation's GDP ..." of approximately $1.69 trillion?
(Source, October 2019: Ms Kate Carnell, AO, Australian Small Business and Family Enterprise Ombudsman)
Of around 300 hearing care businesses in Australia, 7 large chains and the former Australian Hearing control 85% of the market.
Approximately 290 small, independent companies share 15% of the market.
Since we formed HBA in September 2016, we have represented our Members in negotiations with, among others, Federal and State governments, a Parliamentary Inquiry, a Hearing Health Sector Committee, ACCC, AGCNCO, ASBFEO, HAS, NDIA and various hearing industry organisations and stakeholders. We are also a founding member of the Hearing Health Sector Alliance.
Some Current Issues on our Members' Pages
Small business working
Are your HSP
Why do private health fund processes affect
Help with 'Best Practice
How can I minimize my
Managing and mitigating
Notes from Jane MacDonald
our Executive Officer
Help clarifying the new
Maintenance claims and agreements
Royal Commission into
Aged Care Quality
to relocated clients
Invoicing the Department
of Veterans Affairs
Impact of NSW Workers Compensation
Raising our Members' concerns with government
A government delegation flew to Mildura on 8 October to meet our Chairman Don MacDonald and Executive Officer Jane MacDonald.
We discussed our challenges delivering hearing services in remote
rural areas, and those of small business owners who provide hearing services under the HSP and the NDIS, and other paediatric, adult diagnostic and rehabilitative work.
Thank you to Mr Chris Carlile (Assistant Secretary, Hearing Services Program), Ms Skye Rogers (Director, HSP Hearing Policy) and Ms Raelene Johnston (Dept. of Human Services).
We continue to promote your views, and to liaise constructively with government as it implements more than 140 recommendations in the Roadmap for Hearing Health.
Thank you to all our Members who raise their issues with us, so HBA can support your businesses
We also spent two days in Canberra, in October, as members of the Hearing Health Sector Alliance.
We met with The Hon Mark Coulton, Mr Trent Zimmerman MP, representatives from the Departments of Human Services, Social Services, and Health, the Hearing Services Program, and discussed:
Action priorities under the Roadmap for Hearing Health
Recommendations under the Still waiting to be heard ... report
Transition of hearing services under the NDIS
Paediatric audiology services under the NDIS
Therapeutic Goods Administration classification of hearing devices
Changes under the Hearing Services Program
Growing the Hearing Health Sector Alliance
Representing your business
HBA is a founding member of the Hearing Health Sector Alliance
Combining the strengths of Australia's peak hearing care organisations, this brings us together to advocate for better access to education, treatment services, and current hearing technology and research, to improve the outcomes for those affected by hearing loss.
Our mission is simply expressed
We support and represent our Member Audiologists and Audiometrists
to consumers, government, non-government agencies and all hearing care organisations.
Our profession continues to undergo changes which impact our Audiology and Audiometry businesses - our clients' choices, the quality and costs of hearing care we provide, the legislation, the marketplace, the business ethics.
Some archives of the state of our industry:
Submissions to the Inquiry into the Health and Wellbeing of Australia - HBA Submission Number 61.
One in ten Australians suffers hearing loss, "Australia's Health 2016" -- Australian Institute of Health and Welfare
Department of Health/PwC - "Review of Services and Technology Supply in the Hearing Services Program",
Australian Competition and Consumer Commission (ACCC): "Issues around the sale of hearing aids"