59 Orange Avenue, Mildura VIC 3500   -   jane@hearbusiness.com.au   -   'Phone:  0419  524  574

©2016 Hearing Business Alliance Ltd.  All Rights Reserved


​'Small Business Success

in a Changing Environment'


28th & 29th February, 2020

​​Sofitel on Collins, Melbourne

We welcome HBA members & non-members 

Are you ready

for the

1st April 2020

changes in the

Hearing Services Program?

There will be changes to device supply, claiming, and private services.


Do you understand the requirements for record keeping, device quotes, privacy & confidentiality, digitisation and destruction of records, use of cloud services?


Did you know that the ‘AUSkey’ and ‘Manage ABN Connections’ are being replaced by the end of March?


The Australian Government is working to provide choice of audiology providers for NDIS participants from 1 July. That will include a contestable market for NDIS participants over age 7 years.

There have been changes to the verification/certification audits of NDIS providers, and to the provider registration process.

Do you know what support is

available to your business?


Our Seminar will address these and other issues


 Email us

or talk to Jane

at 0419 524 574

Hearing Business Alliance represents, supports and promotes small to medium, independent hearing care businesses.

We are an inclusive organization whose Members are Audiologists and Audiometrists

providing hearing care to Australian communities.

Why did we create an alliance of independent, small hearing care businesses?

We had no voice ... we changed that

  • We now have a say in legislative policies affecting our businesses.

  • Members who were threatened with a million dollar lawsuit, their expensive battle to defend their reputation and small practice, their success in finally getting legislators to listen - and our subsequent advocacy - brought major changes to our industry.

  • Did you know that

    • "Small businesses with less than 20 employees comprise 97% of all Australian businesses

    • employ more than 40% of the workforce and

    • account for over one-third of the nation's GDP ..." of approximately $1.69 trillion?

        (Source, October 2019: Ms Kate Carnell, AO, Australian Small Business and Family Enterprise Ombudsman)

  • Of around 300 hearing care businesses in Australia, 7 large chains and the former Australian Hearing control 85% of the market. 


  • Approximately 290 small, independent companies share 15% of the market.

Since we formed HBA in September 2016, we have represented our Members in negotiations with, among others, Federal and State governments, a Parliamentary Inquiry, a Hearing Health Sector Committee, ACCC, AGCNCO, ASBFEO, HAS, NDIA and various hearing industry organisations and stakeholders.  We are also a founding member of the Hearing Health Sector Alliance.

Some Current Issues on our Members' Pages

Small business working



Are your HSP

payments delayed?

Why do private health fund processes affect

my business?

Help with 'Best Practice

Record Keeping'

How can I minimize my

legal costs?

Managing and mitigating

legal risk

Notes from Jane MacDonald

our Executive Officer

Help clarifying the new

HSP legislation

Maintenance claims and agreements

Royal Commission into

Aged Care Quality

and Safety

Voucher dates

Client signatures



to relocated clients

Invoicing the Department

of Veterans Affairs

Relocation notifications


Impact of NSW Workers Compensation

Raising our Members' concerns with government

A government delegation flew to Mildura on 8 October to meet our Chairman Don MacDonald and Executive Officer Jane MacDonald.

We discussed our challenges delivering hearing services in remote

rural areas, and those of small business owners who provide hearing services under the HSP and the NDIS, and other paediatric, adult diagnostic and rehabilitative work.

Thank you to Mr Chris Carlile (Assistant Secretary, Hearing Services Program), Ms Skye Rogers (Director, HSP Hearing Policy) and Ms Raelene Johnston (Dept. of Human Services).

We continue to promote your views, and to liaise constructively with government as it implements more than 140 recommendations in the Roadmap for Hearing Health.

Thank you to all our Members who raise their issues with us, so HBA can support your businesses

We also spent two days in Canberra, in October, as members of the Hearing Health Sector Alliance.

We met with The Hon Mark Coulton, Mr Trent Zimmerman MP, representatives from the Departments of Human Services, Social Services, and Health, the Hearing Services Program, and discussed:

  • Action priorities under the Roadmap for Hearing Health

  • Recommendations under the Still waiting to be heard ... report

  • Transition of hearing services under the NDIS

  • Paediatric audiology services under the NDIS

  • Therapeutic Goods Administration classification of hearing devices

  • Changes under the Hearing Services Program

  • Growing the Hearing Health Sector Alliance


Representing your business

HBA is a founding member of the Hearing Health Sector Alliance 

Combining the strengths of Australia's peak hearing care organisations, this brings us together to advocate for better access to education, treatment services, and current hearing technology and research, to improve the outcomes for those affected by hearing loss. 

September 2019 inaugural Media Release and Background Paper.  Our eight founding members are:

Audiology Australia
Ausralian College of Audiology
Better Hearing Australia
Deafness Forum of Australia
Ear Science Institute Australia
National Acoustic Laboratories

Our mission is simply expressed

We support and represent our Member Audiologists and Audiometrists

to consumers, government, non-government agencies and all hearing care organisations.

Our profession continues to undergo changes which impact our Audiology and Audiometry businesses - our clients' choices, the quality and costs of hearing care we provide, the legislation, the marketplace, the business ethics.

Some archives of the state of our industry: