Seminar 2020 - Small Business Success
in a Changing Environment
Thank you to everyone
who contributed to the success of our
28-29 February 2020 Melbourne Seminar
Our Guest Speakers - from business management, finance, law, a chamber of commerce, the hearing care industry, and government - offered guidance and answered all our questions about the challenges and opportunities we faced as the changes to the HSP and NDIS approached in 2020.
All the hearing aid manufacturers supported and sponsored us, and all three Professional bodies endorsed with CDP points.
Thank you to our generous sponsors for assisting us to provide this Seminar at a reasonable cost to our Members
Platinum: Sonic - Sonova - Starkey
Silver: Bernafon - Gain Hearing Network - Hearing Check - MED-EL - Oticon - GN
Bronze: Advanced Bionics - Signia - Widex
Dinner Sponsor: GN
DAY 1 - FRIDAY 28 FEBRUARY, 2020
1000 Registration will commence from 1000
1200 Lunch and Networking
1300 Jane MacDonald, HBA Executive Officer
Welcome to our Seminar
1305 Kate Carnell, AO, Australian Small Business and Family
Enterprise Ombudsman - Keynote Speaker
Small Business Challenges - Keeping Ahead of Change
1335 Kathy McEwan, Branch Manager, Communities of Practice, NDIA
Changes to Hearing Services under NDIS after 1 July 2020.
Is your Business Ready?
Melissa Clements, Deputy Registrar, NDIS Quality & Safeguards Commission
Sarah Hawke, Branch Manager, Participant Outcomes Branch,
Department of Social Services
1405 Matthew Cartledge, Director, Hearing Services Program
Management Section
Will your Business be HSP-compliant by 1 April 2020?
1515 Afternoon Break
1545 Andrew Nelson, Blue Ocean Strategy Australia - Strategy,
Innovation and Business Advisory Service
Seminar Objectives and Actions
1600 Stephen Logan, SJL Business Consulting Pty. Ltd.
Strategies for Business Success
1700 Close of Day 1
1900 Pre-dinner Drinks
1930 HBA Seminar Dinner - sponsored by GN
DAY 2 - SATURDAY 29 FEBRUARY, 2020
0830 Morning Coffee and Tea
0900 Daniel Wright, FlowGetic - Executive and Business Coaching
Creating your own Economy
1030 Morning Break
1100 Adam Phillips, General Manager, Australia Arab Chamber
of Commerce & Industry
"Sales" is not a Dirty Word
1230 Lunch and Networking
1330 Katie Bryan, Propeller Advisory - Business & Corporate Advisors
Understanding the Financial Impact of Change
on your Business
1415 Corinna Dowling, Special Counsel, Barry.Nilsson.Lawyers
Legal Implications of Change and Protecting your Business
1500 Afternoon Break
1530 Andrew Nelson, Blue Ocean Strategy Australia - Strategy,
Innovation and Business Advisory Service
Strategic Planning - What's your Plan?
1645 Don MacDonald, HBA Chairman
In Closing - Thank You
Download Guest Speakers' Biographies
APPROVED CONTINUING PROFESSIONAL DEVELOPMENT (CPD) POINTS IN 2020
ACAud: up to 9.25 points. Approval No. 202007
AudA: up to 9.25 points. Approval No. CPD1920 054 (Fri: Category 1.1 - 3.5 points. Sat: Category 1.1 - 5.75 points)
HAASA: up to 4.75 points. Approval No. CPED 2018-2020 / 2020-006
Ms Kate Carnell, AO
Ombudsman, ASBFEO
Small Business Challenges - Keeping Ahead of Change
DELEGATES LEARNED
Some of the unique perspective of Ms Kate Carnell, Australia's "independent advocate for small business owners."
Kathy McEwan, Branch Manager
Communities of Practice, NDIA
Melissa Clements, Deputy Registrar
NDIS Quality and Safeguards Commission
Sarah Hawke, Participant Outcomes Branch
Department of Social Services
Changes to Hearing Services Under NDIS after 1 July 2020. Is your business ready?
-
What is changing for the Hearing Services Program and clients of HSP?
-
Arrangements for specific cohorts such as children, Aboriginal and Torres Straight Island peoples, and people with complex hearing needs
-
Eligible services under the NDIS
-
Who can provide services under the NDIS
-
Registration process for providers who have not been previously NDIS-registered
-
Changes to certification and verification.
Matthew Cartledge,
Director, Management Section
Will Your Business be HSP-Compliant by 1 April 2020?
-
The key legislative and contractual changes
-
Timeframes for implementation of the changes - 1 October 2019, and 1 April 2020
-
Particular requirements that apply for device supply, claiming and private services
-
Supports available for providers
-
Requirements for record keeping - Privacy and confidentially requirements
-
What constitutes a notifiable data breach and the required actions
-
Requirements relating to digitisation and destruction of records - Cloud services.
Andrew Nelson
Blue Ocean Strategy Australia
Seminar Objectives and Actions
-
What to expect from the remainder of speakers during the seminar
-
How to maximise what you take home from the seminar
-
Things to consider about your business whilst you listen to the remaining speakers.
Stephen Logan
SJL Business Consulting
Business Success
Strategies for Business Success in the Hearing Market
Daniel Wright
FlowGetic - Executive and Business Coaching
Creating Your Own Economy
-
Creating your own economy
Adam Phillips
General Manager Australia Arab Chamber of Commerce & Industry
Sales is not a Dirty Word
-
Provide options for clients for services and products
-
Be comfortable discussing costs and different levels of products
-
Be confident imparting information to clients to enable and empower them to make informed choices
-
Why “Sales” is not a dirty word.
Katie Bryan
Propeller Advisory - Business and Corporate Advisors
Understanding the Financial Impact of Change on your Business
Financial Impacts of Change
Corrina Dowling
Special Counsel Barry.Nilsson. Lawyers
Legal Implications of Change and Protecting your Business
-
Obligations under modern awards when implementing workplace change
-
Implementation of practical tools to manage change
-
The redundancy process.
Andrew Nelson
Blue Ocean Strategy Australia
Strategic Planning ... What's your Plan?
-
Find, test, prioritise and commercialise new revenue, profit and growth opportunities
-
How your people and advisers can help you flourish in tackling those challenges and take advantage of the opportunities
-
Devise a Strategic Planning Framework: Customers - Culture - Cashflow - Capital - Collaborators.