who offered our Members a rare opportunity to ask questions about our hearing care businesses

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Steve Kulmar


Dr Craig Latham.jpg

Dr Craig Latham

ASBFEO Deputy Ombudsman

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Chris Carlile

Hearing Services Branch

Department of Health

Dr Zena Burgess

HSP Expert Review Panelist

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Dr Tony Coles

Hearing Health

Sector Alliance

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Stephen Logan

SJL Consulting Pty. Ltd.

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Daniel Wright

Thryve Business Mentoring

Katie Bryan

Propellor Advisory

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Hunter Leonard

Silver & Wise Pty. Ltd.

Steve Kulmar, the founder of RetailOasis, is one of Australia and New Zealand's most highly regarded retail marketing and communications experts. RetailOasis, formed almost 12 years ago, specialises in working directly with retailers to affect business improvement through consumer insight leading to business and marketing initiatives.


Steve's second-to-none experience ranges from Woolworths to Westfield, on and offline. Over 35 years he helped Big W grow into Australia's most successful discount department store. He worked with Supercheap Auto in Australia and New Zealand to re-engineer their core business and recently helped The Warehouse identify their future growth strategy. He has worked in similar partnerships with countless retailers throughout Australia and New Zealand.


Steve is also a non-executive director of Accent Group, which owns The Athletes Foot, a non-executive director of Children's Tumor Foundation Australia, and chairs the marketing and sponsorship committee. He is a passionate contributor on the domestic and international speaking circuit. 


His specialties include:  Category size, shape, drivers and trends analysis, consumer segmentation identification and analysis  -  Competitive landscape analysis  -  Brand and business opportunity identification  -  Brand visioning and positioning  -  Brand architecture development - 7P brand strategies articulation  -  Brand concept development  -  Brand identity development  -  Store of the future development  -  Advertising and promotional planning.


Dr Craig Latham, Deputy Ombudsman, Australian Small Business and Family Enterprise Ombudsman. Craig's experience stretches across business, government and academia in Australia and New Zealand.  He has specialist expertise in commercial and tax law, regulatory reform, and private sector/government collaboration.  Craig has a passion to improve the commercial environment so that small and family businesses flourish and he has a particular focus on speedy and low-cost dispute resolution for business disputes. Craig holds undergraduate degrees in economics and law, a Masters of Law and a Doctorate of Philosophy focused on disruptive technology and regulatory systems.  He ensures that he still has some time for long-distance trail running with his wolfhound.


Chris Carlile, Assistant Secretary, Hearing Disability and Interface Branch, has worked in the Department of Health for eight years and is responsible for the Hearing Services Program and the Continuity of Support program.


His work in recent years included leading a Sexually Transmitted Infections Taskforce and a joint leadership role on the PFAS Task to address a national chemical contamination from firefighting foams. Prior to this he managed the Health Minister’s Coordination Unit and Portfolio Strategies branch. Previously he managed the monitoring and modelling of expenditure on the Medicare Benefits Schedule (MBS) and the Medical Services Advisory Committee that advises government on the listing and review of items on the MBS.  His first role in Health was to manage a Primary Health Care policy branch which included oversight of the Primary Healthcare Evaluation and Development Strategy (PCHRED), development of the National Primary Healthcare Strategic Framework and management of the Practice Incentives Programme (PIP). 

Before joining Health, Chris was a Senior Advisor in the Department of the Prime Minister and Cabinet for nearly five years where he advised on major social policy reforms across DVA, FaHCSIA and Human Services, managed the National Disaster Recovery Taskforce post the 2011 Queensland floods, was engaged in development and negotiation of a number of National Partnership Agreements, including the National Disability Strategy, and had a key role on the National Disability Insurance Taskforce. Prior to PM&C Chris worked in what is now known as the Department of Social Services for seven years managing research projects, various national programmes and a strategic policy unit.


Before joining the Australian government in late 2000 Chris worked for seven years as a counsellor/advocate and programme manager in a torture and trauma rehabilitation service in the ACT where he helped develop and manage an on-arrival bio-psychosocial assessment programme for refugees that became a model for a national programme. His long-term interest in overseas aid and development includes four years in developing countries (Philippines and Bougainville) and eleven years on the National Council for Caritas Australia in a voluntary capacity. He also served on a national advisory council for Australian Catholic Earthcare and is currently a volunteer, National Director for ANCOP Australia, a small overseas aid and development organisation.


Formal studies include undergraduate studies in theology and philosophy, post-graduate studies in Counselling, Psychology, Social Policy and Social Planning, and Human Service Management.


Dr Zena Burgess, PhD, a member of the Hearing Services Program Expert Review Panel with Professor Michael Woods, has a doctorate in psychology and is a registered clinical and organisational psychologist. She holds a Masters of Business Administration and Education, is a Fellow of the Australian Psychological Society, the Australian Institute of Company Directors, and worked in health for over two decades, delivering front line services to regional and urban communities.

She is CEO of the Australian Psychological Society and is focused on system-wide linkage of mental health outcomes through reform of psychology service delivery. For over a decade she led the Royal Australian College of General Practitioners as CEO during a period of growth and professional recognition as a patient-focused organisation contributing to health reform, standard setting, and innovation in primary care.

She has a reputation for leadership during periods of change, committed to health equity through a social determinants framework, and has been a member of the Victorian Civil and Administrative Appeals Tribunal, the Victorian Disability Review Board and the Victorian Psychologists Registration Board. She is a Director of the Australian Patients Association and Vice Chair of Bully Zero.


Dr Tony Coles, Chair, Hearing Health Sector Alliance, is currently the CEO of Audiology Australia, a position he has held since 2015.  Audiology Australia is the peak professional body for audiologists representing over 3,000 members nationally.  In addition to his role as CEO, Tony is the inaugural Chair of the Hearing Health Sector Alliance which was independently established in 2019 to work with governments to progress the Roadmap for Hearing Health.  He is also the Vice President of the National Alliance of Self-Regulating Health Professions, and he is a graduate of the Australian Public Service, Department of Health and Ageing, and the Australian Institute of Company Directors.


Stephen Logan, SJL Business Consulting Pty. Ltd., is a sales and business management professional, with experience in Australian and UK markets. His academic background includes business and nursing, and he held successful sales and management careers in hearing, medical, surgical and healthcare sales. Following 12 years at Sivantos (formerly Siemens Hearing) sales and business unit management in the Australian independent hearing market, he established SJL Business Consulting in 2016.


Experience: Business Consultant, SJL Business Consulting Pty. Ltd., Apr 2016: specialised hearing industry advice in ANZ markets, business and brand development, strategic consulting, plans and sales, advice on new hearing business set up, coaching. National Sales Manager, Sivantos Pty. Ltd, Brisbane, Oct 2003 - Mar 2016: business and sales management, the Australian private audiology market. National Sales Manager, Summit Medical Group Ltd, Cheltenham Gloucestershire UK, Oct 1996 - Apr 2002: sales management, medical and orthopaedic disposables.

RMIT University, Master of Business Administration (MBA) Distinction 2012-2015
Mater Hospitals, Registered Nurse QLD, Certificate, General Nursing 1983-1986  --  currently unregistered

The University of Queensland, Bachelor of Commerce (B.Com.) Accounting and Business/Management 1979-1982.


Daniel Wright, Thryve Business Mentoring, is known for his ability to listen, connect, and provoke and expand perspectives on self, others and the world around to create and support effective personal change. He is a key contributor and leader for the coaching industry in Australasia, being a Founding Executive Council leader of the European Mentoring and Coaching Council (EMCC) in the Asia Pacific. Dan has experience working with a diverse range of clients including local and state government, corporate, small to medium sized businesses and not-for-profits.  Highlights include:

Executive Coaching assignments up to senior staff with corporate and state and local government (Queensland Government Chief Information Office, Queensland Health, Department of Natural Resources and Mines), Uniting Church - Queensland Synod, TAFE Gold Coast, JE Tipper, GCI Group, Inertia Engineering, New Touch Industries, and Horizon Housing.

Design and facilitation of strategy workshops including senior leadership alignment, purpose discovery, organisational vision creation, and planning for engagement and action with Gold Coast Secondary Principals’ Alliance, Queensland Airports, TAFE Gold Coast, Queensland Academies Health Science, Outfit, and JE Tipper (from 2015).

Business mentoring and leadership coaching with Gold Coast small business owners, Queensland (from 2015).

Provider to the City of Gold Coast Lead for Growth business workshops (2016-2018). Mentor and accredited Chair Queensland Government Mentoring for Growth program (from 2015), Mentor, Griffith University Sisters in Business project (from 2019).

Consulting services including governance, succession, strategy and innovation for family businesses.

Co-Convenor, AHRI Gold Coast Network, a volunteer role contributing to the sharing of people leadership and management best practices and professional development across the city’s business community (from 2015).

He continues strengthening Australia’s partnership with the EMCC and the wider coaching community in Asia Pacific as Vice President Operations EMCC Asia Pacific Region from 2018. He has two decades of international business experience living and working in Germany, Singapore, Thailand and the UK, and held regional and global senior leadership roles.

Awarded European Individual Accreditation (EIA) at Practitioner level (2019) with the EMCC.
Completed Alchemy of Team Coaching (Foundation Masterclass) with David Clutterbuck & Tammy Turner (2019)
Member Australian Institute of Company Directors, MAICD (from 2018)
Completed AltusQ’s EMCC European Quality Awarded (EQA) Foundation Coaching Skills Program (2015).
Undergraduate and Post-graduate qualifications in General Management (Cranfield, UK), Law and Commerce (UQ).


Katie Bryan is the founder of Propeller Advisory, one of Australia's fastest-growing advisory, accounting and virtual CFO firms, and proudly serves as the Virtual CFO Association Treasurer.

As a Chartered Accountant, Katie will make sure that the financial side of your business is strong and ready for the challenges ahead, freeing you up to focus on the areas that you handle best. A relentless planner and a diligent researcher, she will seamlessly integrate her unique offerings into your team and prepare you to conquer the road ahead with ease. Katie prides herself in partnering closely with owners and senior executives, deeply understanding their business activities and objectives, and assisting them in achieving timely and successful outcomes.

Katie's extensive experience in varying fields includes Corporate Advisory, Business Services, Tax, Insolvency and Business Advisory. Having collaborated extensively with owners and senior executives, she knows what it takes to execute systems and processes successfully and to the benefit of everyone involved. Her varying skills and experience enable her to complement your business and add value that you would otherwise be failing to capture. She can serve in place of a CFO, bookkeeper, act as a virtual accountant, manage your business growth, maximize your revenues and profits, and devise an exit strategy that will put you in the best possible position for the future.


Hunter Leonard, the founder of Silver & Wise Pty. Ltd., is an accomplished and in-demand Speaker on a number of important business topics such as strategic marketing, and social issues including ageism and the waste of experience.

In a fast-changing world, as business owners, you need to keep a weather eye on the markets in which you operate and develop smart strategic plans to get to your goals. Hunter loves to help business owners and growth-oriented organisations and has been doing this for nearly three decades. He is passionate about human rights and creativity. 

Silver & Wise has helped over 500 clients to more than $2 billion in revenue growth over the past two decades.


Hunter is the author of seven books on business, marketing and communication and has delivered over 650 workshops to more than 20,000 business owners.