If you would like share in the collaboration of our Zoom meetings, please see our Join HBA page.

Here are some of the topics we have covered

​We invite Members to submit topics for discussion, by emailing them to Jane. And if you can't join us on the night of the meeting, Jane will get back to you with a full report.

​See Covid-related public virtual meetings with:  Other Professionals   -   Department of Health  

8 June 2022. Hunter Leonard, Business Coach, will discuss the Member benefits of our new partnership with Silver & Wise.


HSP Discussion Forums - see our Members' HSP Review and Changes page.

15 December 2021. Topics for discussion included HSP Maintenance and Claiming. Is this Affecting Your Business? To join us, please register here.

3 November 2021 at 7 pm AEST.  To register in advance, see the link on our Members' page.  Hope to see you at the meeting!

Thursday 7 October 2021 at 7 pm AEST.
There has been a lot going on in the hearing sector, with the HSP Review Final Report being released this week, and Jane has been 

representing HBA on various working groups, including the Hearing Healthcare Workforce Audit & Summit Working Group, the Paediatric Competency Standards for Audiologists Working Group, the Teleaudiology Guidelines Working Group, the University of Melbourne Audiology Industry Advisory Committee, and in the near future will work with the Hearing Services Program Business Reference Group.

To register in advance see the link on our Members' page.

Thursday 29 April, 2021 at 7 pm AEST - Scheduled to run for one hour

Just some issues we cover include:

  • preparations for the HSP changes, commencing on 1 July

  • the draft HSP Review document expected next month

  • HBA joining a Working Group to work through upcoming changes to the HSP portal

  • our continued work with ASBFEO to address some of the business arrangements between large hearing providers and insurance companies, and the HA buses being parked very close to Members’ clinics.

Please send me any additional topics you would like discussed at this meeting. Hope to see you then!


Final 2020 Members' Zoom get together - Thursday 17 December 2020

We've been approached by some Members to host one final Zoom get together for 2020.

We can give you some feedback about our meeting on Monday with the HSP Review Panel. We also have a further meeting with HSP scheduled for next Monday. They are interested to hear our comments and questions about changes to the HSP, so this will be a good opportunity to join other Members to discuss any concerns you have about how these will impact your business, your clients and your staff.

We will meet on Thursday 17 December 2020 at 7:00 PM AEDT. For Queensland members, please note that this daylight savings time.
Register in advance; you will receive a confirmation email with information about joining the meeting.


It's a busy time of year so we hope you can join us!

29 October at 7 p.m. Canberra, Melbourne, Sydney. 

For Queensland members, please note the time is Daylight Savings time.

Register in advance for this meeting, and you will receive a confirmation email containing information about joining the meeting. Hope to see you then!

24 September at 7 p.m. AEST. Please join us and be part of the conversation. Subjects for discussion, so far, are:

  • Hearing company's Business Arrangements with General Practitioners around Australia.

  • What Happens with the Job-Keeper Extension?

  • What Happens at the end of the Banks’ Six-month Deferral of all Loan Repayments?

27 August - we discussed some interesting topics.

13 August - We discussed:

  • Announcement of the Review of HSP Operations

  • “Urgent” face to face appointments under stage 4 restrictions

  • COVID-Safe Business Plan Template

  • HSP Lost Aid Replacement Fees- documenting “staff member responsible in Aged Care Facilities”

  • Relocations- when power of attorney hasn’t given consent

  • Update- dealings with Small Business Ombudsman’s Office

  • Reconciling HSP Claims

  • Continuing HSP COVID-19 concessions

30 July - Some of our discussions:

  • SoundScouts

  • Professional Indemnity Insurance

  • PPE- Face Masks

  • Disposal of Clinical Waste

  • Electronic Mail-out Systems

  • TAC- Refusing Services Provided by Audiometrists

  • Insurance Companies ‘Preferred Providers’

  • HSP Concessions- maintenance etc.

16 July - We covered some interesting topics:

  • Registering Your Business as a COVID-Safe Business

  • Members with Clinics on VIC/NSW Borders- restrictions and implications

  • HSP/ Dept. Health Guidelines for PPE

  • Quotes for Free to Client and Top-Up devices

  • Big chain providers - emailing Members’ clinical staff

  • Small Business Ombudsman’s Office update

  • Infection Control Policies

  • Releasing Results to Third Parties

  • HSP Claiming Scenarios

  • HSP Refitting versus Replacement of Devices

  • HSP Private Services Form.

2 July - At HBA's Members' Zoom Get Together we discussed:

  • Fees for DVA-requested audios and reports

  • Insurance Companies covering (or not!) devices fitted by audiometrists

  • HSP relocations

  • HSP private services forms

  • Current verbal consent for HSP forms

  • HSP return vouchers

  • Workcover devices, fittings and fees

  • Telecoil ‘Opt Out’ requirement on HSP quotes

  • Providing quotes to HSP clients.

18 June - We covered some interesting topics:

  • Consultation re HSP Schedule of Services

  • New HSP contract and duplication of quotes, copies of receipts

  • Transferring reports electronically and securely

  • Business grants

  • NDIS

  • Workcover files

  • HSP Replacement fees

  • HSP Covid-19 claiming concessions.

4 June - Our virtual meeting, at 7 p.m. AEST. We covered:

  • Device Manufacturer Remote Access App

  • HSP Draft Schedule of Services

  • Auditors providing verification of NDIS Providers - costs and content

  • Medicare Team Care Arrangements - referral requirements and claiming under Medicare

  • Use of HBA logo

  • Marketing promotions exploiting Covid-19.

21 May - Here are some topics we discussed at this Get Together:

  • Marketing your services/business - being a Local Hero

  • Hearing Australia's current marketing to private clients

  • HBA's work with the Small Business and Family Enterprise Ombudsman (ASBFEO)

  • How to approach your Member of Parliament with concerns about your business in these prevailing conditions.

7 May - Members Zoom Get Together.

23 April  - HBA Members meeting will include guest speaker Katie Bryan from Business and Corporate Advisors Propeller Advisory, who will conduct a Q&A session about the Job Keeper Scheme.

16 April - We discuss a wide range of subjects, business matters, infection control, accounting - even how to get some help with home-schooling next term, so you can continue to work.

9 April - Members Zoom get-together.

1 April - Supporting each other and sharing what we're each doing in response to the Covid-19 restrictions.

26 March 2020 Dan Wright, Business & Leadership Coach.  A free webinar to HBA members. Dan was a speaker at our Seminar last month, and yesterday he was representing the European Mentoring & Coaching Council - Asia Pacific and the Leadership Coaching Community.